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Expect an exciting line-up of distinguished speakers and opinion leaders from Singapore, Asia and the rest of the world sharing insights on the theme “Beyond A World of Numbers”. “State of
the World”
"Socialism collapsed because it did not allow prices to tell the economic truth. Capitalism may collapse because it does not allow prices to tell the ecological truth", Mr Oystein Dahle, Chairman, Worldwatch Institute. Explore with Mr Dahle the intricate relationship between businesses and environment from a global perspective, in an increasingly interconnected world. Amidst the dramatic rise of the China and India markets, what is the impact on global businesses and other parts of the world? Will the phenomenal growth in these two populous economies and the impending energy crisis also have a significant impact on lotteries in the next century? “Negotiating
Across Cultures – East and West”
Can lotteries with its legal monopoly license in many jurisdictions continue to operate unaffected by forces that are making economies more interdependent and increasingly globalized? We think not. The organization and management of lotteries have changed even if our markets remain domestic. Today, we are managing people with very diverse ethnic backgrounds. Our customers are increasingly cosmopolitan with vastly different cultures and taboos. We buy services and products from domestic and foreign owned suppliers. Our regulators are thinking and adapting best practices from abroad to our lotteries. Managing customer, business, government, labour union and employee relationships have become not only extremely complex but can create conflict situations that require many hours of negotiations.
Professor Tommy Koh, Singapore’s Ambassador-At-Large, will share with you his experience of negotiating and resolving disputes between and among States, across diverse cultures and regions. He was Singapore’s Chief Negotiator for the US-Singapore Free Trade Agreement. He served as Chairman of two WTO dispute panels. He also served as Chairman of two major UN conferences, on the law of the sea and the environment and development. He was also sent by the UN as a special envoy to make peace between Russia and its three Baltic neighbours, Estonia, Latvia and Lithuania. He has been recognized for his distinguished service to Singapore and for his many contributions to world peace, the rule of law and sustainable development by the many awards given to him by the Governments of the United States, France, Finland, Spain, Chile, Luxembourg and Singapore. In April 2006, he and six others were given the Champion of the Earth Award by the United Nations for their contributions to the protection of the environment. Professor Tommy Koh has spent 20 years of his life in America and has been a bridge builder between Asia, the US, Europe and the Middle East. “Lotteries
– A Whole New Mindset?”
Lotteries are not suitable for free competition. Lotteries must remain protected as a monopoly. Competition could lead to irresponsible gaming practices resulting in extensive problem gambling. Yet lotteries face structural changes that threaten to undermine their business position and mounting pressures to generate the revenues to meet increasing demands for good cause funding. Can a monopoly operator transform to overcome the challenges of technologies breaking down national boundaries, more enriching experiences and exciting products from online gaming operators, changes in customer priorities and values and greater public awareness and concerns over the ills of gambling? Can there be serendipity in the lottery sector? Can we manage the social fallout from new thinking? “Innovation and inspiration are often born out of necessity” says Ho Kwon Ping, the founder and Executive Chairman of The Banyan Tree Group. Kwon Ping has been radical in his thinking and ways of doing business. After taking over his father’s commodities, trading and construction company in the early 1980s he decided to diversify out of the family’s traditional business. The Banyan Tree Group today is a publicly listed company that owns and manages premium resorts, hotels and spas in Asia-Pacific with 18 resorts, 49 spas, 53 galleries and two golf courses.
The name Banyan Tree comes from a village on Banyan Tree Bay on Lamma Island in Hong Kong where Kwon Ping and his family lived before joining his family business. Like all success stories, Banyan Tree started with a mistake. Kwon Ping capitalized on the mistake to launch the first Banyan Tree resort in 1994. Since then it has received over 250 awards, accolades and recognition for their premium services as well as for their commitment to environmental protection and their emphasis on corporate social responsibility. In recognition of his business acumen Kwon Ping has been appointed as Chairman of MediaCorp Pte Ltd, one of the region’s most established TV and Radio broadcasters, and Chairman of the board of trustees of Singapore’s newest university, Singapore Management University that has a strategic collaboration with The Wharton School of University in Pennsylvania to bring the best of the US business school system to Singapore. He is also a director on Singapore Airlines. From a successful entrepreneur with a diversified global service industry experience, a Romanticist, and a radical thinker, Kwon Ping will share his thoughts on how lotteries could confront the challenges facing our sector. Be prepared for views that may be controversial to conventional thinking not only on how lotteries should position themselves but also on issues such as branding and customer service. Kwon Ping’s “high touch, low tech” approach to service has been the foundation of his customer service philosophy. “Efficiency and service means nothing if people do not have their hearts behind their jobs” – Ho Kwon Ping “Think
“One Team” – Strategies to Cultivate High Performance
Culture”
Author, consultant and three-time Chief Psychologist for the world-acclaimed Australian Olympic Team, Graham Winter will challenge you to imagine the possibilities when everyone in your organisation thinks and acts as one big team. With insight from his new book and training programme “Think One Team™," Graham will reveal an engagingly simple and powerful model that is freeing organisations of ‘silo thinking’ and empowering them to perform as one big team. “Connect,
Play and Work in the New Digital Age”
Lotteries have not been spared from the effects of globalization and rapid technological advancements. With the advent of Internet and mobile gambling, barriers to entry in this market have quickly disappeared. Workers in the industry and our consumers are also increasingly mobile and increasingly demanding, expecting delivery of services anytime, anywhere, around the clock. Younger generations of workers and consumers that grew up in the era of computerization are different from their parents, the baby boomers. They seem to prefer the high-tech-high-touch approach, many of them gamers with a pragmatic yet idealistic world view. Lotteries need to be sensitive and adapt rapidly to changes in workers as well as consumers’ preferences, lifestyles and purchasing habits.
How will we connect, play and work in the new digital age? Mr Mark Manners, HP's Director of Cooltown Innovation, will discuss how technologies ranging from mobility to RFID will reshape the way that we communicate, entertain ourselves and even go to work and the very real opportunities they represent to companies that innovate their services to deliver that digital lifestyle. Mark leads the Open Source Linux Organisation (OSLO) for Hewlett-Packard Asia Pacific and Japan. OSLO’s role is to drive the adoption of open source technologies from HP and its partners into the Enterprise and SMB markets. Mark is also responsible for the Cooltown Innovation Centre in Singapore. Cooltown provides thought leadership in applying technology for business transformation and Mark is a key evangelist in the region for the company. Before joining Hewlett Packard, Mark was Chief Executive Officer of a Sydney-based Internet services company, specializing in web application development and eCommerce, working with such clients as Citibank and Visa. The company was recognized for its excellence through several awards, including Best eCommerce Product at the Australian International Multimedia Association and had partnerships with companies in US and Europe. “Feng Shui
& Your Business”
The literal Chinese translation of Feng Shui is Wind and Water. It is a 3000-year ancient Chinese practice of placing objects to achieve harmony with the environment. It is about generating the flow of positive energy through wind and water. Many businesses and companies including multinationals operating in China, Taiwan, Malaysia, Hong Kong and Singapore practice the principles of Feng Shui. It is also gaining wide acceptance in the West. How do we apply the principles of Feng Shui to increase sales and prosperity? How can we use Feng Shui to achieve a more harmonious work environment and increase staff morale? Let Master Raymond Lo expose you to the principles of Feng Shui and join the multitude of businesses and companies that have embraced Feng Shui and enjoyed the many benefits. “Feng Shui &
You” Come and take a personal journey with Master Raymond Lo as he gives you invaluable advice on how to apply Feng Shui to achieve personal wealth, success and good health. Drawing from his wealth of examples on the destiny of famous people like President Bush, Bill Gates, Ms Condoleezza Rice and Hollywood superstar and California Governor Arnold Schwarzenegger, he will share with you the secrets of how you can:
Raymond Lo is popularly known as "Fung Shui Lo". He graduated with a degree in Social Sciences from the University of Hong Kong and has written a newspaper column for the Hong Kong Standard, as well as several popular Feng Shui books in English and Chinese. He was a lecturer at the School of Professional and Continual Education at the University of Hong Kong, and a consultant to the Hong Kong Tourism Board for their Feng shui lectures and tours. His speaking engagements have included the World Economic Forum. Mr Lo has also appeared on numerous television shows, including ABC’s "Good Morning America", BBC’s "Wicker’s World", Australian TV’s "Today Show", Discovery Channel’s "Feng Shui Makeover", CNN’s "Tech Watch" and Chinese New Year interviews. Mr Lo had predicted the fall of Soviet Leader Gorbachev, resignation of former British Prime Minister Margaret Thatcher, resignation of Russian President Boris Yeltsin in 1999, crash of NASDAQ in 2000, breakup of Tom Cruise and Nicole Kidman in 2001, outbreak of the Gulf wars in 1990 and 2002, capture of Saddam Hussein in 2003, economic recovery in Hong Kong and the re-election of President Bush in 2004 “Corporate
Social Responsibility”
Businesses from all sectors are joining with civil society organizations and public bodies in creating 'civil regulations', consensually-designed, non-statutory social and environmental business rules, to frame their actions, the behaviour of their competitors, and the future development of their markets and business models. The WLA can learn from the experience of the Equator Principles (finance), the Fair Labor Organization (textiles) and many other collaborative initiatives in progressing their own approach to responsible gaming. Simon is currently a Senior Fellow at the Centre for Government and Business of Harvard University's Kennedy School, and a 'Professor Extraordinaire' at the University of South Africa's Centre for Corporate Citizenship. He sits on the International Advisory Board of Instituto Ethos, the Advisory Board of Generation Investment Management, is a Commissioner on the Clinton-Dahlerg Initiative on public sector effectiveness in leveraging private enterprise for development, and co-Chairs the British Standard Institute's Technical Committee responsible for developing its Sustainability Standard. In 2003 he was named one the World Economic Forum's 'Global Leaders for Tomorrow'.
Simon's previous roles include Visiting Professor at the Copenhagen Business School, the Development Director of the New Economics Foundation, and founding Chair of the Ethical Trading Initiative. He has served on numerous Boards and Advisory Councils, including the State of the World's Commission for Globalisation, the ILO's World Commission on the Social Dimensions of Globalisation, the UN Commission for Social Development Expert Group on CSR, and the founding Steering Committee of the Global Reporting Initiative. He has authored, co-authored, and co-edited numerous publications, including, Responsible Lobbying (2005), The Civil Corporation: the New Economy of Corporate Citizenship (2001), and an anthology of his writings Tomorrow's History (2004). He has written extensively on the impact of corporate responsibility on the competitiveness of nations Responsible Competitiveness (2005), and on the role of multi-stakeholder partnerships in development and governance, including two Harvard Working Papers, Governing Partnership Governance: Enhancing Development Outcomes through Improved Partnership Governance and Accountability (2006) and The Logic of Collaborative Governance (2005). His PhD thesis was published as The Economics of Utopia (1994). "Creating Total
Entertainment Experience in a Changing Gaming Landscape – Lessons from Las
Vegas"
Mr Mark Advent has conceived, designed and developed large-scale hotel, casino, retail, restaurant and entertainment projects for the past 20 years. In this keynote session, the visionary creator of trend-setting New York New York Hotel & Casino in Las Vegas and Chairman of Eighth Wonder, Mr Advent will take the audience on a journey to discover the secrets of creating a total entertainment experience in a changing "The Business of International
Football and WLA - Striving for Fair Play – Together"
Mr Per Ravn Omdal has represented Norwegian football with
distinction for a number of years within the world and European football
movement. A football enthusiast since his childhood, he has been a particularly
important figure in football's drive to bolster the game’s grassroots. As
chairman of the Executive Committee EU Matters Working Group, Mr Omdal has
played an important diplomatic and lobbying role within UEFA's dialogue with
the European political authorities. In this special session, Mr Omdal will
highlight the importance for state lotteries and the football industry to
cooperate with each other.
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